Shipping & Returns
AUSTRALIA POST DELAYS
Australia Post are experiencing delivery delays. We recommend you opt for Express Post as these are prioritised. AusPost current delivery times >
SHIPPING
- SAME BUSINESS DAY DISPATCH
- For orders placed before 10am NSW Time, we will dispatch same business day. Any orders placed after 10am will be dispatched on a best efforts basis that same day, otherwise the following business day.
- Excludes: (1) Pre/back-order items, and (2) Bulky goods (learn more below).
- SENT FROM 2 NORFOLK CLOSE TUNCURRY NSW 2428
- SAFELY PACKED & FULLY INSURED
- SHIPPING FEES
- Please use shipping calculator available on the Product or Cart page as it varies according to item size/weight/destination.
- SHIPPING TIMES WITHIN AUSTRALIA (estimated business days)
- Australia Post Standard [3-6 Days] / Express [2-3 Days]
- Courier Service [3-6 Days] (only for bulky goods)
- Rural/country areas may take longer
- For a better estimation, please use Australia Post Delivery Times Calculator.
Pre-Orders:
- Pre-orders are dispatched on release day or 1 day before (business days). Please allow standard delivery times on top.
- If your order contains a combination of in-stock items, we will hold the entire order, and only ship once the pre-order item(s) are available.
- Please place separate orders if you want in-stock items to ship first.
- Release dates are subject to change, and can be further delayed due to shipping delays, supply shortages, or when release dates are pushed back by the supplier/publisher.
Bulky Goods:
- 1-2 business day(s) for dispatch, due to extra handling time required.
- Sent via Courier service | Tracked and Fully Insured.
- Transit times: Varies between 2-10 business days depending on your location (Metro/Rural).
- Example of Bulky Goods: Gaming Chairs
More Help with Shipping:
Late Orders?
- Check the status using the tracking link from your Order/Shipping Confirmation Email.
- Contact Australia Post (Phone 13 76 78) / Courier directly for an accurate status update.
- Contact us and we will follow it up for you, please provide your name and order number when doing so.
Address Error/Return to Sender?
- If a delivery got returned to us due to (1) wrong postal address, or (2) missed delivery and parcel not collected from collection point. The item(s) will be reposted at your expense.
- If the item was returned due to an error on our part, then the item will be resent to you at no additional cost.
Lost Orders?
- An investigation is opened with Australia Post / Courier once the estimated delivery time frame has passed.
- If the item is lost, we will ship you a replacement if the item is still in stock, or refund you the full price paid if the item is no longer available.
All our stock are from official suppliers and come with the full manufacturers warranty.
RETURNS
Faulty Goods:
Your satisfaction is our first priority. We will gladly repair, replace, or refund faulty products as per Australian Consumer Law.
Simply contact us and we will action a remedy.
Please note that if:
(1) the product is found to be working,
(2) the fault/damage is due to misuse, neglect or reasonable wear and tear, OR
(3) the product is not one which was purchased from us (e.g. mismatching serial numbers, different stocked product),
then unfortunately we cannot offer you a remedy. You will be charged a re-delivery fee to have the items returned to you.
Change of Mind:
Change of mind returns are accepted. Item(s) must be returned within 30 days from date of purchase.
- All returned products must be in original, brand new, and sealed condition. If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned at the buyers expense. (*Note all "Seconds" product sales are not returnable, unless faulty.)
- No returns or exchanges after 30 days.
- Shipping cost are not refundable.
- Return postage will be paid by the buyer.
Due to the nature of these products, they are ineligible for return: gift cards, digital codes/cards, and any product requiring an activation code.
